I have received a lot of criticism in this thread simply because I am pointing out to what is accurate. With all due respect to my detractors, nowhere in the document does it state that after the pastor, the petitioner goes to some diocesan office/committee. The petitioner takes the complaint to the bishop. If the bishop chooses to respond directly to the complaint, ignore it or pass it on to someone or some office in the diocese, that is up to him. But, the letter needs to go to him directly.
Many have chided me for relaying my experience. Many have also ridiculed me in these threads. Both of these, I believe, are wrong approaches to take. Unless any of you have personally run the entire gamut, what not a few of you have posted is not accurate, and, quite frankly, misleading.
The fact remains that the bishop is the point of contact, not anyone else. And, the fact also remains that the person who is the equivalent of the bishop in this case is the Apostolic Administrator who can either be an auxiliary bishop (who is not the Ordinary/Metropolitan as in the case of San Antonio) or a priest/monsignor named to that position (as was the case in Austin).
The only “offices”, so to speak, mentioned at all in RS, are the Congregation for Divine Worship and the Discipline of the Sacraments and, in the most grave of cases, the Congregation for the Doctrine of the Faith. But, these are the last points of contact if relief has not been granted by the bishop (whether by ignoring the letter or responding in the negative).