First, you have a right to seek answers and these are very good questions.
Second, hell is not āinfiniteā punishment; Itās āeternalā punishment. āInfiniteā would imply that it has no beginning and no end, but that is obviously not the case. No soul begins in hell - not even satan himself; There is a moment at which this punishment becomes reality. When something has a beginning, but continues without end, that is āeternal.ā That might be splitting hairs, but please forgive me. Weāre trained to do that in Philosophy.
Third, since God is defined as āall-knowing,ā it would help to reflect on what āknowledgeā is. In Epistemology, the study of knowledge and belief, it is theorized that certain criteria must be met in order for something to be āknown.ā The primay criteria is that it must, in fact, be true. This would rule out predictions or probabilities, such as those made by meteorologists because the *actual *state of the weather is not known until it happens. Predictions and probabilities - no matter how likely - arenāt true in the moment and, therefore, not knowledge.
The real question then becomes: āhow does God know what weāre going to do?ā As an omniscient, omnipresent Being, God *knows *what youāre going to do in ten minutes. How does God know this? He not only exists in this moment, but He exists outside of time. He knows in this moment what youāre going to do in ten minutes because, simultaneously existing outside of time, God has already seen you make that choice.
Now, to answer your question more directly, human souls are
eternal, not infinite; There was a time when you and I did not exist - bodily, spiritual, and otherwise. Thus, prior to our creation, God cannot* know* what weāre going to choose because there havenāt been any choices made by us; we donāt yet exist. Prior to our existence, we are mere
probability, not
actuality, and probabilities, regardless of how certain and well calculated, arenāt
knowledge. Every single human being, prior to their creation, has the possibility of living eternally in the full presence of God in heaven. Every single one. Their failure to achieve this is a product of their own choice, not Godās. God created them with every grace available and with *every possibility *of making it to heaven. But, God does not *know *the end result until we *actually *make that choice, when it becomes a *true *state of affairs. *Only then *can it be known, by definition.
Although, I must qualify this post by saying I donāt know this to be true for certain. When discussing infinity and the nature of God outside of time, no mortal, finite human being can truly comprehend its reality. This is theological speculation, at best.
Hope this helps!