Code:
**The norm for reception of Holy Communion in the dioceses of the United States is standing. Communicants should not be denied Holy Communion because they kneel. Rather, such instances should be addressed pastorally, by providing the faithful with proper catechesis on the reasons for this norm.**
The problem is that as this reads, they should not be refused, but should be taken aside and catechized. That implies that the person approaching kneeling should be informed of the proper norm and the reasons–in this case, standing–and should be expected to follow that norm after that.
The problem comes because the letter then overrules that situation and says that even after they’ve been catechized they can decide they want to continue to kneel. As I said, that leads to confusion among those who aren’t aware of all the intricacies of the rule, and the priest ending up looking bad for doing what he was supposed to do.
I totally agree though that since the letter exists, no priest should ever be refusing someone on their knees communion and whatever sanctions are necessary to enforce that should be used.