I worked in a hospital laboratory. Over the years we had several lab managers and the problem with all of them was that they either had never worked on the bench or it had been years since they had. We were used to them being clueless about our job and the issues we dealt with. Most of them were willing to listen and help if they could to address them…but, we had one manager that was just a plain old non compassionate person. She once berated a tech because she missed a week of work because her parents died a few days apart! She literally had no desire to hear our problems much less deal with them.
We all gritted our teeth and got our jobs done anyway. One year, upper management gave us a survey asking us to rate our manager. Needless to say, she was rated at the bottom of the scale. She was flabbergasted. She thought she’d been doing an incredible job. Many private interviews were held with the upper management folks and when the results were given to her, explaining all our problems and how she refused to address them, she immediately applied for another position and given it. Of course they wouldn’t fire her, they, at least, didn’t promote her. We were just thrilled she was gone and we could focus on our next manager and how to train him!