A
Anglewannabe
Guest
Ok, first some background re yet another work issue
There is a manager ‘Bob’ in an office 500 miles away from mine. He has been dealing with a very difficult client. The reason I am involved is because I have to run the numbers and process the transactions. He has told me to credit her money, then take it away then give it back etc… The case has become a real mess.
Since this case is so complicated, Bob needs to consult with ‘Nancy’ a very big wig who works in my office. At the end of the day, Nancy will have the last say. Nancy was somewhat familiar with the case. Bob pretty well knew all the history of what went on, however, he greatly relied on me to run the numbers because the math is not his area of expertise.
The worse part about this client is she is always changing her story, so half the time me and Nancy have no idea what the client is asking. Bob was instrumental in ‘translating’ her request.
The issue is, Bob retired. This is really creating a problem because he was instrumental in knowing what actually did happen. So now, Nancy has to make the decision. Because Nancy is so busy, I am the one to call the client and ask the questions. The client wrote and email ‘outlining’ her requests. Nancy asked me into her office to help her figure out the email. We had a very confusing talk, trying to figure out her email. We tried to match her story to the notes Bob left us. It was a nightmare.
At the end, Nancy asked me to call the client and try to figure out over what incident she is asking us to give her money. I said to Nancy ‘would it be possible for you to let me know what your criteria is to give her money. I will not tell the client that, but it would help me to frame my question in a way to know if that ever happened’. Nancy said ‘ask her on what dates a, b and c happened’ I said ‘OK’
As I left Nancy’s office, I realized I handled that in a calm way. It has gotten to the point, every time I see this clients name my blood boils so much, I am sure people can see the steam come out of my ears. However, I managed to have a calm conversation with Nancy. I was able to repeat the same details I had gone over so many times with out anger in my voice. And I thought to myself ‘I guess the Holy Spirit really carried me through that one because I stayed calm in a situation that really had me frustrated and annoyed on the inside’
Then, the paranoia set it. I starting to question myself. "was my tone of voice appropriate’, ‘Did I miss the cues Nancy was insulted by my behavior’ and ad nauseum the question about what happened and the replaying it in my mind
So my question are: Is that one of the graces of the Holy Spirit? To help us stay calm on the outside when all we really want to do on the inside is explode? Is this what spiritual warfare is? The Holy Spirit carries me through and the devil doesn’t like it so he tries to drag me down by telling me lies ie ‘I didn’t handle it well’?
Thoughts?
Angie
There is a manager ‘Bob’ in an office 500 miles away from mine. He has been dealing with a very difficult client. The reason I am involved is because I have to run the numbers and process the transactions. He has told me to credit her money, then take it away then give it back etc… The case has become a real mess.
Since this case is so complicated, Bob needs to consult with ‘Nancy’ a very big wig who works in my office. At the end of the day, Nancy will have the last say. Nancy was somewhat familiar with the case. Bob pretty well knew all the history of what went on, however, he greatly relied on me to run the numbers because the math is not his area of expertise.
The worse part about this client is she is always changing her story, so half the time me and Nancy have no idea what the client is asking. Bob was instrumental in ‘translating’ her request.
The issue is, Bob retired. This is really creating a problem because he was instrumental in knowing what actually did happen. So now, Nancy has to make the decision. Because Nancy is so busy, I am the one to call the client and ask the questions. The client wrote and email ‘outlining’ her requests. Nancy asked me into her office to help her figure out the email. We had a very confusing talk, trying to figure out her email. We tried to match her story to the notes Bob left us. It was a nightmare.
At the end, Nancy asked me to call the client and try to figure out over what incident she is asking us to give her money. I said to Nancy ‘would it be possible for you to let me know what your criteria is to give her money. I will not tell the client that, but it would help me to frame my question in a way to know if that ever happened’. Nancy said ‘ask her on what dates a, b and c happened’ I said ‘OK’
As I left Nancy’s office, I realized I handled that in a calm way. It has gotten to the point, every time I see this clients name my blood boils so much, I am sure people can see the steam come out of my ears. However, I managed to have a calm conversation with Nancy. I was able to repeat the same details I had gone over so many times with out anger in my voice. And I thought to myself ‘I guess the Holy Spirit really carried me through that one because I stayed calm in a situation that really had me frustrated and annoyed on the inside’
Then, the paranoia set it. I starting to question myself. "was my tone of voice appropriate’, ‘Did I miss the cues Nancy was insulted by my behavior’ and ad nauseum the question about what happened and the replaying it in my mind
So my question are: Is that one of the graces of the Holy Spirit? To help us stay calm on the outside when all we really want to do on the inside is explode? Is this what spiritual warfare is? The Holy Spirit carries me through and the devil doesn’t like it so he tries to drag me down by telling me lies ie ‘I didn’t handle it well’?
Thoughts?
Angie