Incese is one of the most ancient form of sacramental in the Judeo-Christian liturgy, and is consistently mentioned in Sacred Scripture.
In the Roman Rite before the liturgical reform post-Vatican II, there used to be two basic types of Holy Mass: Low Mass and High Mass. Incense was not to be used in Low Mass, but it was to be used in High Mass.
After the liturgical reform that lead to the development of the Novus Ordo Missae of the Roman Rite (what we call since 2007 the “Ordinary Form” of the Roman Rite), the previous categories were gone in favor of two more generic ones: with the congregation vs. private. The use of incense, thus, was affirmed to be “optional in every Mass”, so that it could be employed perhaps more abundantly. As a result, we have seen the incense almost disappear entirely from the Holy Mass.
The decision to not employ incense is totally on the side of the priest. Nobody can impose him to not use the incense, and the faithful “complaining” that the incense disturbs them probably are in need of pastoral attention, because last time I checked, incense is not meant to please
them but to honor
Him whom the angels also honor in a similar way, inasmuch as the Holy Mass is intended to be, as a saint once wrote, a reflection of the dance of the angels before the Most High.
Other Rites (such as the Byzantine Rite) and the Extraordinary Form of the Roman Rite employ incense as part of the liturgy consistently, as the Church has done for the past twenty centuries. I invite you to find out if there is a local Latin Mass community (more and more are being born since 2007) or if there are parishes with priests from FSSP (
directory) or other Catholic orders that celebrate the traditional Mass (ex.
directory).