A
ACCT
Guest
Private business is a smart organization. The owner/manager has the authority to change the incentives and disincentives. He can change the corporate culture.
The government is a “stupid organization (e.g. IRS).” The people in the organization may be smart (e.g. state university), but the organization will be forever stupid. Why? Top management does not have the flexibility or the authority to change the incentives and disincentives. In short, government is a “stupid organization” because there are no incentives to improve the organization.
I made up the words, “stupid organization.” I make observations and then I make up words to describe my observations. Guess I will need to explain my thinking.
You may remember the prisoner’s dilemma from economics. How do you get people to work for the good of the organization instead for their own best self-interest? Force is one way (e.g. Mafia). Another way is to appeal to a higher interest (e.g. religion).
Neither of those ways worked in my business. Therefore, I appealed to my employees’ best self-interest. I had 6 jewelers on a salary. They put out very little work. Therefore, I put my jewelers on commission. The four lazy jewelers quit. The 2 good jewelers stayed. It was a win-win situation. The two jewelers on commission repaired more jewelry than six jewelers did when they were on salary. The wait time for repairs went from three weeks to less than a week!
The next time the common man tells me that a person with a college degree has no common sense, I will agree with him. I will point out that there is a difference between schooling and education. There are many people with little formal schooling who are well educated. On the other hand, there are many people with college degrees who have no education.
Not everyone’s elevator goes to the top floor. I work with some of these people, and I admire them because they give 100%. Public universities are another matter. I classify these institutions of higher learning as stupid organizations. It is my belief that no one can improve a stupid organization if there is no incentive for improvement.
For example, XYZ State University employs a lot of nice, intelligent people. However, XYZ is a stupid organization. XYZ University does not look on the business side of anything. Committees run the university “in the spirit of compromise.” Committees do not follow the KISS principle.
XYZ University gets an A+ for confusion. Online registration is an example. How about online frustration? It took me 50 minutes for me to register online. The first time I got online, the system threw me out because I took too long to look up course numbers. The second time I registered for 6 courses. I only got one course. The college of business cannot do anything because they are locked out of the system until registration ends. I was locked out of 5 courses because I did not have the prerequisites. Do prerequisites matter if I want to audit the courses? I am locked out of one accounting course because I did not take an undergraduate course in statistics. My graduate course in statistics at XYZ University did not count. Oh, I forgot to tell you. The entire system went down after only being up 55 minutes!
I never made these stupid logic errors when I was in business. I tested any new service before I offered it to the public. My take on all of this is that organizations are “smart or stupid” based on incentives or the lack of incentives. Incentives count.
The government is a “stupid organization (e.g. IRS).” The people in the organization may be smart (e.g. state university), but the organization will be forever stupid. Why? Top management does not have the flexibility or the authority to change the incentives and disincentives. In short, government is a “stupid organization” because there are no incentives to improve the organization.
I made up the words, “stupid organization.” I make observations and then I make up words to describe my observations. Guess I will need to explain my thinking.
You may remember the prisoner’s dilemma from economics. How do you get people to work for the good of the organization instead for their own best self-interest? Force is one way (e.g. Mafia). Another way is to appeal to a higher interest (e.g. religion).
Neither of those ways worked in my business. Therefore, I appealed to my employees’ best self-interest. I had 6 jewelers on a salary. They put out very little work. Therefore, I put my jewelers on commission. The four lazy jewelers quit. The 2 good jewelers stayed. It was a win-win situation. The two jewelers on commission repaired more jewelry than six jewelers did when they were on salary. The wait time for repairs went from three weeks to less than a week!
The next time the common man tells me that a person with a college degree has no common sense, I will agree with him. I will point out that there is a difference between schooling and education. There are many people with little formal schooling who are well educated. On the other hand, there are many people with college degrees who have no education.
Not everyone’s elevator goes to the top floor. I work with some of these people, and I admire them because they give 100%. Public universities are another matter. I classify these institutions of higher learning as stupid organizations. It is my belief that no one can improve a stupid organization if there is no incentive for improvement.
For example, XYZ State University employs a lot of nice, intelligent people. However, XYZ is a stupid organization. XYZ University does not look on the business side of anything. Committees run the university “in the spirit of compromise.” Committees do not follow the KISS principle.
XYZ University gets an A+ for confusion. Online registration is an example. How about online frustration? It took me 50 minutes for me to register online. The first time I got online, the system threw me out because I took too long to look up course numbers. The second time I registered for 6 courses. I only got one course. The college of business cannot do anything because they are locked out of the system until registration ends. I was locked out of 5 courses because I did not have the prerequisites. Do prerequisites matter if I want to audit the courses? I am locked out of one accounting course because I did not take an undergraduate course in statistics. My graduate course in statistics at XYZ University did not count. Oh, I forgot to tell you. The entire system went down after only being up 55 minutes!
I never made these stupid logic errors when I was in business. I tested any new service before I offered it to the public. My take on all of this is that organizations are “smart or stupid” based on incentives or the lack of incentives. Incentives count.