Invitation mess-up (Vent)

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felicity07

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Okay so I ordered wedding invitations a couple of weeks ago. I wrote out exactly what I wanted and the bridal store sent in the order.

So yesterday I get the invitations and I notice that there is an ENTIRE line missing from the wording. I understand that their are “typical” ways to word invitations but I chose to have both of our parents names listed but the groom’s parents were nowhere to be found. This wouldn’t be a big deal but now the grammar sounds weird because his parents aren’t listed.

Needless to say, I called the store and told them my problem. The woman that answered didn’t know what to do so I had to wait three hours for her to call me back and tell me what the owner had said. Apparently my invitation didn’t have room for that many lines and instead of telling me that I needed to take it out or choose a different invitation they just took it upon themselves to take out that line, making the grammar sound like I’m an idiot. I told the nice lady about the grammar issue when she explained to me what had happened and she again told me she would have to call me back (tomorrow) to tell me what the person that actually knows what she’s doing told her!

The woman that took down what I wrote was the only one in the store at the time and she was just a temp. I had to tell her where to find the price for the invitations in the book! I am so frustrated! not with the poor people that took down what I wrote or answered the phone, I’m mostly frustrated with the owner of the store that wasn’t present to inform me of everything BEFORE I paid for the invitations in full. I wish she would stop delegating everything to people that have no idea (the phone person told me she didn’t even know what the owner was doing) and try helping her customers. It seems very unprofessional to me.

Goodness that felt good. Sorry this is so long :o
 
Tell them you expect new invitations, with correct wording, and that you will not pay another cent. Before making a HUGE change like removing a whole line, they should have called to alert you to the problem. They screwed up your order, not you, so they have to pay the price. If the shop refuses to do as you ask, then threaten them with contacting your local consumer affairs reporter and having a nice, public expose of them on the local news.
 
Exactly. Make a big fuss over this, because this is ridiculous. They are being paid to do what you tell them to do; not to have their own ideas. If there was a problem, they should have brought it to your attention before they did the printing.

I used to work in the printing industry. It is standard procedure that if they messed up your order, they have to do it over, correctly without charging you any more for it. Either that, or they have to give you what you currently have for free. (This is why people in the printing industry tend to be nit-pickers with high blood pressure and short tempers - they lose a lot of money when people forget to dot their "i"s.)
 
Be polite but firm. They should redo the invitations at no cost to you since it was clearly their fault.

If they won’t make good on their mistake, tell them you’ll go elsewhere then sue them in small claims court for the cost of the new invitations. It’s wrong for them to change anything without double checking with the client.
 
What everyone else said. You paid good money for these. You deserve to get exactly what you ordered at no extra cost to you. Raise whatever fuss you need to raise.

Now take a deep breath. Let it out. Remind yourself that this will all be over soon and you’ll be relaxing on your honeymoon. 🙂
 
When I was married there was a huge misprint (FIL’s name was misspelled) The printer fixed it at no extra charge and expedited it…I had them in 3 days. That is the way a business should be.

As for not having enough room for all the wording, that can be fixed by shrinking the font slightly, and shrinking the spaces between the lines, and fixing the margins. It shouldn’t be that complicated for a competent printer,
 
Insist that you speak to the owner directly and not the employees that have no authority in the matter. Maybe you said that and I missed it. But, this phone tag thing would get on my nerves.
 
Insist that you speak to the owner directly and not the employees that have no authority in the matter. Maybe you said that and I missed it. But, this phone tag thing would get on my nerves.
Honestly, I would love to talk to the owner directly, the problem is she is never even at the shop.

Thanks for the advice. My mom and I decided that I don’t need to get too worked up about it (weird coming from the queen of unprecedented anger) and if they aren’t willing to change it without charge it’s not THAT big of a deal because the date and time and location are all okay. It’s still irritating though lol :mad:
 
Thanks for the advice. My mom and I decided that I don’t need to get too worked up about it (weird coming from the queen of unprecedented anger) and if they aren’t willing to change it without charge it’s not THAT big of a deal because the date and time and location are all okay. It’s still irritating though lol
So those are the invitations ya gonna send out?

Are we gonna get one? 😛
 
Do you have a copy of your order with the original text?

Send a certified letter to the store owner, with a copy of your original order and one of the “edited” invitations. Simply request a full refund as you did not receive the item as ordered.

No need to get angry, it is a business transaction.

You are then free to use the incorrect invites, order from someone else (does the post office still do on line wedding invite orders? If not, I am sure Kinkos does).
 
Okay so I ordered wedding invitations a couple of weeks ago. I wrote out exactly what I wanted and the bridal store sent in the order.

So yesterday I get the invitations and I notice that there is an ENTIRE line missing from the wording. I understand that their are “typical” ways to word invitations but I chose to have both of our parents names listed but the groom’s parents were nowhere to be found. This wouldn’t be a big deal but now the grammar sounds weird because his parents aren’t listed.

Needless to say, I called the store and told them my problem. The woman that answered didn’t know what to do so I had to wait three hours for her to call me back and tell me what the owner had said. Apparently my invitation didn’t have room for that many lines and instead of telling me that I needed to take it out or choose a different invitation they just took it upon themselves to take out that line, making the grammar sound like I’m an idiot. I told the nice lady about the grammar issue when she explained to me what had happened and she again told me she would have to call me back (tomorrow) to tell me what the person that actually knows what she’s doing told her!

The woman that took down what I wrote was the only one in the store at the time and she was just a temp. I had to tell her where to find the price for the invitations in the book! I am so frustrated! not with the poor people that took down what I wrote or answered the phone, I’m mostly frustrated with the owner of the store that wasn’t present to inform me of everything BEFORE I paid for the invitations in full. I wish she would stop delegating everything to people that have no idea (the phone person told me she didn’t even know what the owner was doing) and try helping her customers. It seems very unprofessional to me.

Goodness that felt good. Sorry this is so long :o
Wow. It is standard with ALL wedding invite vendors to provide final proofs for the client to approve BEFORE ordering–especially if they go ahead and change things! We ordered ours online (really quick turnaround time, great prices, and great service–we were able to even talk to them over the phone.) They should handle this without charging you another cent, and should refund or discount the invites for you.

It’s pretty standard to send out invitations 6-8 weeks before the wedding day. Have they said how long it will take to re-order them?

Ugh. Good luck surviving the planning! I’m not one of those brides who loved every minute of the planning, and just wanted to be finally married and not have to worry about color schemes and searching Michael’s for vases and ribbon. Soon you’ll be married! 😃
 
So those are the invitations ya gonna send out?

Are we gonna get one? 😛
Ha ha I doubt you would all want to come all the way to podunk New Mexico just for my wedding. Especially when the invitations don’t even have proper grammar 😉

I’m going to find out how they can help me today, hopefully it will be resolved simply and quickly. It takes about ten days for the invites to come in if we are able to have them fixed so hopefully that will be okay.

I actually think my fiance is more upset than anyone, we put his parent’s names so that it might entice his mom to actually come to the wedding. She probably wouldn’t anyway but it was worth a shot
 
So sorry you’re having to deal with this stress on top of all the other stresses of wedding planning! I hope the invites get fixed (with no more problems) to include his parents’ names, so that you and your fiance are happy with the wording. I’ll be thinking good thoughts for you!
 
Ha ha I doubt you would all want to come all the way to podunk New Mexico just for my wedding. Especially when the invitations don’t even have proper grammar
So I reckon this means we won’t get a invite. 😦 What about the reception? Can we crash* that?*
actually think my fiance is more upset than anyone, we put his parent’s names so that it might entice his mom to actually come to the wedding. She probably wouldn’t anyway but it was worth a shot
How come she’s not comin? Or is that another thread?
 
So I reckon this means we won’t get a invite. 😦 What about the reception? Can we crash* that?*

How come she’s not comin? Or is that another thread?
Anyone can crash our reception, the more people the better!

It is a long story about his mom but basically she left him and his brothers and sisters (5 of them) when FH was about 11 (he’s the oldest) to be with a woman and hasn’t showed any interest in their lives since. His youngest sister (age 14) is trying to connect with her so she says she wants to care but hasn’t shown anything to make the kids believe her.

ETA: His mom’s “partner” has two children that have lived with them since the seperation and that really hurts my fiance and his sibs
 
Just an update, the bridal store reordered the invitations with the grammar fixed at no cost to me. Thank you all for all the advice and helping me not think I was crazy for being upset 😃
 
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