One psychologist explained “assertiveness” as “appropriate” ways to deal with situations. That does not mean “aggressive” as some think.
He says we view others’ behavior like through a window. And he separates the top half into two sections and the bottom into three. The top represents behaviors that do not cause me a problem, while those below, do.
Here are the categories with some examples:
Behavior (by my opinion) because …
- it is not my problem (you had a bad day at work)
- it is not a problem at all. (you did or gave me something nice)
Not OK behavior (by my opinion) because …
- it causes me a problem (you’re standing on my toe)
- it causes a needs conflict (two errands, one car)
- values collision (you should do/wear/say that)
All of this assumes “I’m OK and you’re OK” – that is, neither of us really wants to dominate or offend the other but we just want to deal with this situation. If you don’t have that, these approaches may not work as well.
Causes me a problem, give them" “I feel X when you Y because Z.”
The Z is important in most cases; standing on toe hopefully not you don’t have to say “because it hurts” but don’t assume they know why you don’t like something. Say, “I feel sad when you use the term ‘Jew’ that way because my accountant is Jewish and I trust him.” I don’t know; whatever the story, just don’t assume they know why you don’t like what you say you don’t like.
And not is is I feel X
WHEN Y, not
BECAUSE Y
That is super important. I feel attacked “when” you say this, not “because” you say this. The first one, I own my feelings; I’m asking you to own your action. In the second, you are giving them control over your feelings, blaming them for your feelings in addition to just noticing their bad behavior, and blaming them in advance for hurting you if they ever do it again.
You say how you feel, and why, because that gives them a framework to see how they are coming across. Not because you are blaming them for pulling your emotional strings – and in my opinion you should not give it to them. If I am upset “because” somebody says something offensive, then I have to work on my beatitudes.
For needs conflict, it’s about problem solving. See who needs to do what an allocate resources for it. Working together kind of thing; no magic formula.
And for values collision? Mention it once, and then let it go. “I think I liked your hair better before you added the punk colors.” – ok now they know, let it go.
For the top half of the window, if they do something good you can also give them a “I feel X when Y because Z” statement, but not quite as careful. But don’t judge them positively, like if I say, “Thank you; I love it when you bring my slippers because it just reminds me that you care.” that’s ok but what if she never has brought them before and I say, “you are a great wife for bringing me these slippers,” then that raises the question of whether she has been all along, or if she doesn’t do it every day now does that mean she’s a bad wife? Jesus suggested not to judge; that can apply to positive as well as negative judgments.
And for the “not my problem,” just let them know you are there. “I see your day has been bad. I’m here if you want to talk.” Don’t assume they do or don’t; just offer.
Anyway not rules but ideas.
MS