Standing Up To Gossiping

[Melodeonist]

Is there a formal method for making complaints? Or could you ask if they would like you to discuss their concerns directly and you could call one over?

The way one guy was complaining was more that he just didn’t like one manager/owner.

We’re a small store, so there isn’t a “complaint department.”

 

[pianistclare]

The way one guy was complaining was more that he just didn’t like one manager/owner.

We’re a small store, so there isn’t a “complaint department.”

Again, that’s an OPINION not gossip.
Scruples.
They’re deadly.

 

[Irishmom2]

The way one guy was complaining was more that he just didn’t like one manager/owner.

We’re a small store, so there isn’t a “complaint department.”

That is the point of asking him if he would like to speak to the manager. It gets him to stop talking. You treat it as if it is a complaint. As for not having a complaint department, the manager **is **the complaint department.

Customer: I can’t stand that guy. He is an xyz.
You: I am sorry to hear that, would you like to speak to him about something?

The answer will most likely be no. If he says no and continues to speak negatively, just repeat that you are sorry he feels that way. And say nothing more.

 

[pensmama87]

That is the point of asking him if he would like to speak to the manager. It gets him to stop talking. You treat it as if it is a complaint. As for not having a complaint department, the manager **is **the complaint department.

Customer: I can’t stand that guy. He is an xyz.
You: I am sorry to hear that, would you like to speak to him about something?

The answer will most likely be no. If he says no and continues to speak negatively, just repeat that you are sorry he feels that way. And say nothing more.

Yep.

 

[Melodeonist]

That is the point of asking him if he would like to speak to the manager. It gets him to stop talking. You treat it as if it is a complaint. As for not having a complaint department, the manager **is **the complaint department.

Customer: I can’t stand that guy. He is an xyz.
You: I am sorry to hear that, would you like to speak to him about something?

The answer will most likely be no. If he says no and continues to speak negatively, just repeat that you are sorry he feels that way. And say nothing more.

But I would be too scared to tell him to speak to the manager. It might make him madder.

 

[pianistclare]

But I would be too scared to tell him to speak to the manager. It might make him madder.

If you’re old enough to have a job, you’re old enough to speak to an adult.
I think we know why you won’t approach the priest,
There’s NOTHING to be afraid of, except not getting help. That would be sad, and debilitating.
You must be proactive.
You must get help to solve this problem.
It’s not going to “go away” on its own.

People pray for you, you know?
But only YOU can begin to affect a change.
Not anonymous people on the internet.

 

[oldgraymare2]

But I would be too scared to tell him to speak to the manager. It might make him madder.

My Dear Friend,

You can’t be afraid to do this. It’s an important part of your job, as to know when to turn a situation over to a manager.

No matter what type/kind of job you have, this is a very important skill to learn. You will have to know/discern, when something needs to be turned over/told to a supervisor/manager for help. There will be times in your work career, when this will need to happen.

I agree with Clare’s post, too. We’re all here, trying to help you out.

 

[pianistclare]

Found this on another thread. It is a most excellent post.

forums.catholic-questions.org/showpost.php?p=14119536&postcount=16

God bless.