Balderdash. Bureaucracy may be an ugly thing, but it is necessary if a society is to function. How do you expect to get your insurance claim paid unless someones processes it? As much as you hate the DMV, you know that it’s necessary, otherwise, you won’t have a driver license or car registration. No, bureaucracy isn’t there to be innovative, it’s there to get a specific job (whatever that may be) done in a way that is equal for everyone who needs the job done. The rules that bureaucrats have to follow aren’t made up by the bureaucrats and that is frustrating to many in the bureaucracy because, believe it or not, the people on the front line of providing service kinda know what is needed to get the job done.
But let’s just ignore those facts and blame the people who are doing the work for being lazy, do nothing slugs who watch the clock all day.
Well, we really don’t need bureaucrats.
Think about it.
In your post, you referred to clerical functions.
More and more of those paperpushing functions are being eliminated. A mechanic can fill out a repair estimate form directly into a computer and if it is within guidelines, it is approved on the spot. Ditto, medical claims. Ditto motor vehicle renewals.
Ditto selling train tickets.
Ditto keypunching tax returns into the IRS computer.
But even so, it is not the clerical functions we are talking about.
What we are talking about is where judgment is needed that bureaucracy breaks down.
For example, 9/11 could have been prevented, but FBI bureaucrats refused to let the field office look at the hard drive of a suspect who had been arrested.
It is when the DMV makes a clerical typographical error that is obvious, but the bureaucrats are too frightened of criticism to correct the error.
It is when there are obvious problems in their area of responsibility, but fixing the problems requires some recognition that standard operating procedures don’t work and some original thought is needed. And they just outright refuse. Why? “Because somebody might say something.” [Actual quote.]
Think of all the bureaucratic functions that have run amok. FAA bureaucrats who will shut down an airline if the file folders aren’t perfect to their standards. And yet the FAA bureaucrats are about 50 years behind on the technology of air traffic control. Third world nations are buying current state-of-the-art ATC hardware and software from catalogs … but our bureaucrats want to write specs from scratch that they are not qualified to write. They direct consultants and vendors to write things a certain way even though what the want doesn’t work. Meanwhile the bills mount up into the billions and the years slide by.
The FAA worked for decades on an anti-collision system; meanwhile one company did it themselves very quickly in-house because they saw the problem and fixed it. But the FAA would not accept their approach.
Sorry … I worked for bureaucracies for years and years and all of my comments are still valid.
And then some.