This may sound ridiculous, but it really helps me. Maybe it will help you, too. I know what you mean by “seething”. It is like a gut burning feeling that you are sure might very well lead you to exploding (literally!). I have a strategy for that. As soon as I feel it setting in (and for me, it is quite a physical response… Not just in my head), I imagine that I am taking some terrible medicine that is going to make me feel so much better in the near future. It tastes terrible in the moment, I know it is going to pass, and I know it is going to make me well. I get a chuckle out of it then, because I realize how fleeting the feeling is. I recognize that being kind has this wonderful side-effect of making me a healthier person (NOTE: being kind does NOT equal to being a doormat. It isn’t the same thing at all). I hope this helps, momof2angells. I, too, worked in clerical for many years and know how difficult it can be. Now I work in the financial department of a social services agency. While I don’t have direct contact with the public, my work has value to me because I know without me the agency wouldn’t run the way it does. Your clerical contributions are no different, I am sure. I believe we don’t find ourselves in certain places in life by accident. You have a purpose where you are, in this moment, as do all of us. Your purpose may have nothing to do with the clerical work you do, but rather the impact you make on others while you are doing it. God bless.