Am I being scrupulous...?

[Arkadin]

I work at a cell phone store and I had a customer come in. He told me his phone was shut off. He is under his parents plan. So, I called to figure out what the issue was and the lady told me the phone was suspended for being lost or stolen. Obviously, this was not the case. His mother apparently called Sprint last night to have the phone suspended due her being mad at her son.

I was asked if he wanted that suspension removed and he wanted it off so we proceeded. I think the lady I talked to thought he was the main account holder and not the son of the account holder (who is the father). Though, I did say “his mother…his mother”. So she assumed he was the main account holder regardless.

After getting the line turned back on, he proceeded to get his own plan and a new phone…

I feel like I committed a sin. I should’ve said I couldn’t do anything without permission of the account holder, but I didn’t for some reason. I feel like I may have committed a serious sin, but not sure exactly what.

I guess the argument was she was angry that he hadn’t answered her call the day before. I guess the father thought it was silly for her to do that, but I do not know other than what I heard from the son.

Did I commit a mortal sin or am I being scrupulous?

 

[FightingFat]

I work at a cell phone store and I had a customer come in. He told me his phone was shut off. He is under his parents plan. So, I called to figure out what the issue was and the lady told me the phone was suspended for being lost or stolen. Obviously, this was not the case. His mother apparently called Sprint last night to have the phone suspended due her being mad at her son.

I was asked if he wanted that suspension removed and he wanted it off so we proceeded. I think the lady I talked to thought he was the main account holder and not the son of the account holder (who is the father).

After getting the line turned back on, he proceeded to get his own plan and a new phone…

I feel like I committed a sin. I should’ve said I couldn’t do anything without permission of the account holder, but I didn’t for some reason. I feel like I may have committed a serious sin, but not sure exactly what.

I guess the argument was she was angry that he hadn’t answered her call the day before. I guess the father thought it was silly for her to do that, but I do not know other than what I heard from the son.

Did I commit a mortal sin or am I being scrupulous?

Go to confession.

It’s clear your intention was to help, not to defraud the account holder. The sin lies with the young man who managed to con the company into believing he was the account holder. Still, go to confession, receive the grace of the sacrament!

 

[puzzleannie]

I I feel like I committed a sin. I should’ve said I couldn’t do anything without permission of the account holder, but I didn’t for some reason. I feel like I may have committed a serious sin, but not sure exactly what.

I ?

did you follow your employer’s policy for handling this type of customer issue? then you did not sin. Did you fail to follow the procedure? then you violated company policy, which still does not make it a sin necessarily.

If you are scrupulous you must take these issues to your priest, and not to anonymous third parties, which will not help you in the least. You labor under a burden, and getting extraneaous advice from anyone other than the priest who knows you is going to add to that burden. We will be praying for you.

 

[Arkadin]

I most likely didn’t follow company policy. I should have said I couldn’t do anything without the account holders permission.

I don’t know why I didn’t do that. He was set and ready to go in getting his own account.

My first feeling was once I learned his mother had placed his line on suspension, I felt like I was sinning.

 

[JimG]

I most likely didn’t follow company policy. I should have said I couldn’t do anything without the account holders permission.

I don’t know why I didn’t do that. He was set and ready to go in getting his own account.

My first feeling was once I learned his mother had placed his line on suspension, I felt like I was sinning.

You’re being too scrupulous. You didn’t commit a sin, just made a bad business decision, since you took an action based on someone who was not the account holder. But the company won’t be too made at you. They got another account out of the deal. I hope the son can afford to pay for his own account.

 

[Joe_5859]

did you follow your employer’s policy for handling this type of customer issue? then you did not sin. Did you fail to follow the procedure? then you violated company policy, which still does not make it a sin necessarily.

If you are scrupulous you must take these issues to your priest, and not to anonymous third parties, which will not help you in the least. You labor under a burden, and getting extraneaous advice from anyone other than the priest who knows you is going to add to that burden. We will be praying for you.

Good answer.

I have to wonder, though, if you (the OP) are certain the young man was telling the truth. Is it possible he was lying about the reasons for the phone being suspended and that it was actually stolen? I assume that’s why the company policy would likely necessitate the account holder’s permission. Someone could easily invent a sob story about their parent being mad at them to get the phone turned back on.

 

[tjm190]

Even if it was a sin, I doubt it could be considered serious- you were just trying to help and really had nothing to gain from the kid getting his phone turned back on.

 

[Arkadin]

Well, I do believe that the phone wasn’t stolen. It was the correct phone number under the correct account. Identification of the person was good. The person I spoke with over the phone did a call to the cell to make sure it went through.

He had been coming in a couple times prior since he has an upgrade coming up with the phone in June. But, he decided to get away from his parents account and just start his own.

 

[Joe_5859]

Well, I do believe that the phone wasn’t stolen. It was the correct phone number under the correct account. Identification of the person was good. The person I spoke with over the phone did a call to the cell to make sure it went through.

He had been coming in a couple times prior since he has an upgrade coming up with the phone in June. But, he decided to get away from his parents account and just start his own.

Okay. So you basically just set this guy up with his own account? Provided he is of age, then I’m not sure there would be any problem with that. If he just walked in without all the drama of the “stolen” phone, you would have likewise been able to set him up with his own account, correct?