I did. They arrived, picked up their dog. No “Thank you” “Sorry we were late.” Nothing. This kind of shocks me, coming from them. I really need to pray about this.
Of course they ought to have said “thank you,” even if you were running a paid service and they had paid you and given you a handsome tip. I suppose if they were nice to you and excitedly telling you how things went or greeting their dog or had a bad day, it could happen. Most of us fail in the niceties once in awhile. Not excusable, but we do have to forgive trespasses as we hope to be forgiven. Try to pass it over.
I don’t know how they can be late when no time was ever set. If they said “some time” and you never asked exactly what time “some time” was, they may have assumed it didn’t matter to you. Try being more explicit next time. If they don’t give you information that is important to you, ask for it. If you didn’t have everything you assumed you would be provided, ask for it.
Now, ask yourself: Did you act annoyed but fail to articulate what was bothering you? That, like their failure to say “thank you,” was not OK. If you’re annoyed, do not play games. Say that you are annoyed, apologize for being less than gracious (if you were), and explain why. Really, truly: If you have anything to apologize for here, do it. It is always better to apologize before complaining if you know you may not be the model of great behavior yourself.
Make it a real apology, too. That means the apology goes last, reasons first, not the other way around:
NOT: I’m sorry I wasn’t very nice when you came by to pick up Buddy, but I was really annoyed with you. (That isn’t an apology. That is making excuses for your bad behavior. It is guaranteed to make the person hearing your complaint defensive.)
BUT RATHER: I need to apologize. I was annoyed about the time you came to pick up Buddy, because I thought you’d call ahead and that you’d be there earlier, but I was really not nice to you when you came by. I’m sorry. I should not have handled it that way.
Communicate, communicate, communicate. It is a good habit.