First of all, I agree something went wrong here, and based on my personal experiences there probably is some profiling going on in the border area. However, I agree we don’t have all the facts here. I’d be inclined to think there was some reason she was stopped the first time or two, she didn’t react to it well, and somebody retaliated by putting her on some “contempt of cop” list so she got stopped every time. That’s just my speculation though; there’s always three sides to every story and we’re mostly only getting hers, told in a highly emotional context.
However, what bugs me about the story is that when her white colleagues at work did try to give appropriate supportive responses the best way they knew how, she found something wrong with all of them. I realize they will never be black and therefore will never totally understand, and she also isn’t required to agree with or accept every suggestion (such as cross at another spot or have a white person ride along). But at least give people a little credit for caring and trying to help. None of her colleagues were in a position to just wave a wand and make CBP stop the behavior, but they offered what they were able to do.
When one tries to be supportive and gets put down for trying, it not only makes one less likely to offer help in the future, because everything you offer is wrong/ not good enough, but also because it leaves the impression the person doesn’t want support and has some other personal issue going on.