I agreed with you. There’s a Biblical procedure: first speak to the person you have a dispute with one on one, then, if there is no resolution, bring someone else to hear the dispute. If there’s still no resolution, take the matter to the Church (bishop or priest) and have them hear the dispute. If still not resolved, walk away (find a new parish).
I like to add: before and after each meeting pray. Prayer invites God into our lives and reminds us to do everything with Him in mind so we can put aside our petty thoughts and feelings.
That is the procedure for a personal dispute, but when your pastor is making public comments, that is a *little *different. It seems prudent to me to make certain you won’t be the twelfth person to say the same thing and get the same response. (The poor man!)
For the OP, it turns out that she sits on committees with him and knows the priest personally. Were she a friend of mine, I’d ask her why she does not feel comfortable just coming out and asking him at some time it would be discrete to do so. She may have seen others try this, and would respond with a big, “No, thank you!” She may be shy, though, and so she may be asking us whether she has any standing to even ask about this. I agree with you that this should normally be the first step.
Generally speaking, though, when I notice something about our pastor, I find I’m rarely the first to notice it. I would be careful not to get into the gossip mill, but I would ask around a little bit so that I’d avoid being the tenth person in a row to ask our poor new pastor same question. If someone was already going to the chancery office, I’d not want to pile on to that, either.
On the other hand, I have known priests who worked as vicar of clergy. If the person coming to them wants advice on how to proceed, that is OK. That is far different than the person they dread seeing coming, the one who marches in and saying, “This priest you guys sent out doesn’t do what I like, like Fr. X did! Make him do it
right!!” They get this over everything from music selection to the color of the priest’s footwear. (I wish I were kidding about that.)
Some bishops will have a certain way they want their pastors to do things, and they want to know when priests refuse to do it and especially when they refuse even when the parishioner pressure has been in favor of what the bishop wants. Some bishops have more of an attitude that in a city with parishes that are close, it is OK for one parish to have this personality and another that personality, and people choosing which one suits them best–whatever helps the faithful to avail themselves of the sacraments and to be active in the Christian life together.
As for things which are rights of the faithful–this includes receiving Holy Communion on the tongue, under normal circumstances–those are in a class by themselves. When the Church spells out your rights, that means you do not have to give that thing up in order to placate someone else’s personal preferences. Sometimes it simply isn’t possible to provide what the faithful have the right to have at the time and place the faithful want it; that is not what I mean. I mean they cannot just deny your rights because they don’t think you need to have what you have a right to have.
I double agree with you on the advice to pray before, pray during, and pray after. There is no substitute for that!