T
twopekinguys
Guest
You know it is in writing somewhere, and I am assuming you don’t work at headquarters. Don’t you think that someone who is working in headquarters would have access to that information? That is just common sense.I have no idea whom the caller talked with, what was said, what was understood from what was said, what may have been misunderstood, and certainly a person answering the telephone is not necessarily in a position to know every answer to every question that may be brought up to them. The channel of asking questions is supposed to be that a member asks their bishop who may ask their stake president if it’s not in the General Handbook, and a non-member may ask a local bishop or may ask the mission president where they live. This way one goes through channels where these things can be looked up and answered using what has actually been approved and researched by someone who can take the time to do it.
I’ve seen this topic in writing, so it is not guess-work. It has been written up as a specific procedure to follow.
If a person on this board who has never been mormon wanted to check this stuff out, exactly how would they know to go to a local bishop? They wouldn’t.
It would be easier to get through to SLC, and go from there.
I would hope that people working in the home office (so to speak) would be knowledgable about issues that involve thier department. If they aren’t, there should be a resource available to them to assit the inquiry, even if it means to have the person transferred to another department.
It would have been more appropriate to say something like, “I don’t have an answer for that, let me get you to someone who can answer it”, instead of going silent.
I can’t tell you how many calls I have had to transfer in my lifetime because a call landed in the wrong department.
Even a minimal amount of common sense would bring a person to that conclusion.