Let’s face it, outsourcing offshore can be a hassle. There are language barriers, varying monetary exchange rates, time differences, and simply visiting your call center can involve a transoceanic flight. When you outsource with UNICOR, your call center is located in the United States, and those issues disappear. Your company will enjoy all the benefits of a domestic operation, with the cost savings of going offshore. When you partner with UNICOR, your company is providing valuable job skills to federal inmates while it repatriates jobs back from overseas.
In the past, UNICOR, which is wholly owned by the U.S. government, is largely self-sustaining, and operates with “minimal taxpayer support,” worked, by law, exclusively for federal agencies, making products such as license plates, office furniture, and clothing. In the early 2000s, when BOP Director Harley Lappin (now Executive Vice President and Chief Corrections Officer
with Corrections Corporation of America (
CXW)
argued that call centers qualified as a service, not a product, and were thus eligible to be offered to the private sector.
