Not to sound cruel, but she created this situation when she chose to fall away and marry outside the Church. The Church does everything she can to accommodate people in situations like this (annulment, lack of form procedure, sanatio in radice ), but sad to say, sometimes it can’t be fixed. There are consequences to sin, and sometimes those consequences don’t stop to ask whether you were in “good conscience”, whether you had sufficient reflection, whether you had full consent of the will, and so on. That’s just reality.
What I am saying is the unvarnished truth. A priest — which I am not — could and should phrase it in the most diplomatic way he can. I will never be in the position of telling someone that nothing can be done for their marriage, and that they must live as brother and sister. The priest may. As I said, the Church will do everything for the couple that they can. In fact, they bend over backwards. Many more annulments are granted than denied.
Still, though, sometimes people have to face up to awful, horrible truths that they’d rather not face up to. Let’s say that I am in an accident and my ability to perform the marital act is forever destroyed. My wife and I must “live as brother and sister” for the rest of our lives. Or taking it away from the sexual realm: people get injured, or have strokes, and are rendered paraplegics. This happened to my own grandmother as well as to a friend of mine, as well as actor Christopher Reeve and baseball player Lou Gehrig. It wasn’t right, it wasn’t fair, but it happened.
Likewise, the fact that a marriage situation might not be able to be resolved is an awful, horrible truth. People sometimes have to make great sacrifices, suffer injustices, and even see suffering caused for others in the name of doing the right thing and avoiding sin. There is such a thing as martyrdom, and there is such a thing as temporal punishment for sin. I don’t have a way to change that. Again, the Church does everything she can, for precisely these reasons.
Life is short and these sufferings will soon be over. If we have died in God’s friendship, we will never suffer again. If we have died at enmity with God, and this is the most awful truth imaginable, our sufferings will be just beginning.