Delta Airlines will require passengers who refuse to wear a mask on board to complete a “virtual consultation” with a health professional prior to travel.
Delta said this will “ensure everyone’s safety, because nothing is more important.” The airline currently mandates that all passengers wear a mask.
The airline is the first to attempt to crack down on a potential loophole in which customers could say they cannot comply with the face covering requirement because of a medical condition.
The consultation will consist of a private phone call facilitated by Delta employees at the airport, according to an airline spokesperson.
The call will be with “medical professional consultants, including doctors” from STAT-MD, according to Delta. STAT-MD is an arm of the University of Pittsburgh Medical Center, which Delta has partnered with in the past, the airline stated.
Pending outcome of the consultation, a final determination to fly is made, the spokesperson said.