I made absolutely no assumptions about the store’s discretion or responsibility, only about the original poster doing what he thought was the right thing. The fact that he brought it up here indicates something. All rationalizations to the contrary aside, the second paragraph of my post will always hold true.
That is ridiculous. However, to the original poster, were you that surprised when you got a response like this? People have some really strict and harsh views here.
Golly-gee, I think “ridiculous” is a little much, but if you can show me why what I said was ridiculous, I’ll certainly retract it. I think that the original questioner himself had some inkling that there might be something morally problematic here, and I presumed that he wanted an honest answer, not some feel-good response. But please, as I said, if you can show me why what I said was wrong, please do. I’m not interested in burdening the original poster with non-existent “guilt.” In any case, wjp984, I’m interested in hearing your take on this. What advice have you for vince2paul?
No, because I specifically ask “Something is wrong with the lens, how much will it cost to replace it?” and I was ready to pay for it.Ok, guys I propose we find a way to settle this.
First I’ll ask the op: Did you go back to the store with the willful intention that you were going to deceive the guy into thinking it was covered under warranty? If so, I will grant that you are out. You were wrong, you stink and all that, no matter what happened.
I have been operating under the assumption that you did not intend this, but rather intended to get a second opinion and, like most of us, did not want to prejudice it by divulging the result of the first opinion. I think this is perfectly acceptable and prudent to boot.
Well, not really surprised. Everyone has the right to voice out their opinion, especially it is an online forum where people don’t know each other and most of the time we don’t know the situation and the people we are ‘talking’ to. there’ll be alot of assumption of what’s going on.
I think the shop did the right thing the second time.
I really don’t know, the fact that it took only 3 days instead of 3-4 weeks confused me. Even the 2nd staff said that it would take 7-10 days.
At the end of your first post you said you really cannot afford to pay for the repair. I’m a bit perplexed that you refused the repair the first time because of the charges, went back later “ready to pay for it” but then say you cannot afford the repairs.
Well, the past few months I was able to save enough money for the service. Btw, it’s not the store, it’s the service centre.
No, that response was not strict and harsh, it was morally correct.
Customer loyalty bonus. Loss leader. Advertising write-off. Whatever you call a “don’t go to the competition down the street and buy a new camera for less than we can fix this one for” action.