Comparing my signal strengths to many friends on Verizon, outside of a building we are equal but the Verizon users do get stronger signals indoors. I can only assume it has to do with the bands they each run on…I’m not cell tower savvy enough to know.
My experiences with Verizon and customer service might very well be a local issue. I’ve gone into their stores on several occasions and have been ignored or treated like a cretin every time…even different stores! Every time I’ve been in a T-Mobile store or called customer service, I’ve been nothing but pleased…also several different stores. So, I have no idea what the problem is here other than they have a huge number of customers at Verizon but it really soured me on their brand…well, that and the highest prices of all of them! It would easily cost me over a hundred dollars more to switch four phones and a hotspot device with our usages. Nope, not to just get a stronger reception inside buildings.