As someone who has had a number of landlords, I find that they will always be money grabbing, desperate to charge you for something or steal your deposit. Then you report some kind of damage and it takes them weeks to deal with it, and they rely on some cheap handyman. I have no sympathy for them. They are the natural enemy of any tenant.
You must have horrible luck. I have had only one bad landlord that I though was the money grubbing type. Every other landlord I’ve had has been honest to a fault, generous when we had unforseen circumstances, and very responsive. I once lived with 3 other guys in a 4 bedroom townhouse. One of the guys was severely injured in a car accident and was hospitalized for months, and then when out moved in with his parents. Our landlord adjusted our rent to accommodate us by only raising our individual rent by a very small portion of the the 1/3 missing (total rent was $3200/mo–$800/ea–but she only raised our rent to $900/mo/ea). I even had a landlord stop by while I was re-doing my brakes in my driveway and chat, then stop by later that day with 4 new tires with wheels he “had lying around in his garage and was always looking for a good use for them.” The only bad landlord I had charged us for missing screens on the house that were never installed and told us we failed to note it on our check-in list.
I am now a landlord and have a property management company take care things. I chose the company because they are responsive and maintain the property. Nothing hurts property faster than ignoring an issue. When a tenant calls about a leaky faucet, that might turn into a major leak that can damage property. When a tenant calls about the mailbox having fallen off the post (probably due to vanalism), that’s a quick way to get a nasty note from the postmaster. Landlords that care about their property, care about being responsive and care about quality repairs–so they don’t happen again. Crappy landlords don’t care about their property. The root of the problem is not that they don’t care about the tenants, but don’t care about the property.
Finally, when COVID hit, long before the governor instituted a ban on late fees, evictions, etc, our management company had already contacted us requesting that we be lenient with the tenants, many of which are college students with very limited income, usually supplemented by work in the very service industries which were the first to be labeled “non-essential.” They reminded us that “1/2 rent is better than no rent when they can’t pay.” I agreed. I remember when I got laid off back in the dot-com bust, and how my landlord worked with me to to get through until I found new work. And when I couldn’t, let me out of the lease with only a lost deposit (rather than the usual 2.5x monthly rent for cancelling). We didn’t announce it, but we were prepared if our tenants were struggling, we’d help them out.
Note, we had a mortgage to pay. And my understanding is that the payment “move to the end of the loan” touted was only for primary residences,
not investment properties.