They did receive something. It just wasn’t what they wanted to have, so they refused to acknowledge it. "God, I want to win the lottery. I have asked you thousands of times but I haven’t won–so you didn’t listen’. . .
or, since one can argue, “But I asked for something good!”. . .
“God I asked you to save my mom’s life–or take away my best friend’s cancer–or give us world peace–and my mom died, or my best friend died, and we sure don’t have world peace --therefore you didn’t listen”. . .
God listened. God knows that saving one’s physical life is good, but that saving one’s eternal life is better. Maybe God knew that if your mom had gone on living, she would have put her eternal soul in danger of damnation somehow, while letting her die ensured that she died in a state of grace and so now lives eternally. Maybe God knew the same about your best friend. Maybe God knows that ‘world peace’ right now would not be best and would somehow lead later to the most hideous pain, suffering, and world-wide apostasy and thus a host of damned souls. He knows the ‘whole story’, we at best know maybe one page. . .one paragraph, one sentence, one word. . .and we’re going to presume that what we want, even something ‘good’, is something better than what God, who knows all, knows is necessary?