Perhaps some additional information will help.
First of all, do the Blessed in Heaven know what happens on earth?
We must distinguish that the state of the Blessed before and after the General Resurrection. Before the Resurrection these souls are without bodies, and therefore without the natural means of communication with the outer world. Whether a soul purely in the natural order would, by its own power, be able to know something outside itself during its separation from the body, we cannot say with any certainty. We are dealing, however, not with the natural order, but with the supernatural; we are dealing with souls that have received the Beatific Vision.
What knowledge does God, as a matter of fact, grant them according to His good pleasure? We have to guide us, first of all, the fact that the Church authorizes and encourages prayers to the Saints, not only to Saints canonised by the Church, but to any persons of whom we have reasonable hope that they are in heaven. This directly involves the truth that those in heaven know when they are addressed by those on earth; it also implies that they have sufficient cognisanse of all those circumstances which alone can make those prayers intelligible to them. When a person on earth utters a cry for help to any Saint, it is obviously not required that he should first mentally or verbally explain what particular distress is the cause of his cry. We have, further, to guide us the fact that the angels know in detail what happens on earth. “There is more joy before the angels of God upon one sinner that does penance than upon ninety-nine who need not penance.” (Luke 15:10) Christ threatened those who give scandal to the little ones, “for their angels ever see the face of my Father who is in heaven.” The angel-world, therefore, has cognisance of earthly affairs, as they are “ministering angels sent to help those who have received the inheritance of salvation.” As the Blessed share the Beatific Vision with the angels and are their companions, it is unnatural to suppose that they should be in ignorance of what their companions in heaven know. It is an axiom in theology that grace does not destroy nature. It is true still more that glory does not destroy but exalts and sanctifies nature. It would be unnnatural if the departed had no wish to know at least some matters connected with those they loved on earth. It cannot be supposed that God, who grants them the Beatific Vision, would hide from them what they must naturally desire to know.
The Saints, therefore, know, and the Saints care for the welfare of those on earth. They care for their temporal welfare, their health and their sickness, their poverty and their well-being, their honor and dishonor. But they care for these things only as a means towards an end. That end is the eternal salvation and the higher glory of those whom they love. The Saint see all things from the standpoint of eternity. If bitter sufferings, even in those who are nearest and dearist to them, are God’s instruments for the purification and sanctification of their souls, the Saints will not ask for their removal, lest the everlasting happiness of their future companions be lessened. The Saints love their own, but with spiritual, supernatural love, that does not shrink from seeing suffering, if suffering is the path to glory.