L
LCMS_No_More
Guest
This is where you’re absolutely, positively WRONG. The problem is not that people aren’t willing to work overtime, it’s that upper management of the agency refuses to authorize due to “budget problems.”No it ain’t. There are TWO standards. The private sector and govt institutions.
My son works in the insurance field, claims specialists. In the aftermath of accidents his company is called upon to reimburse BCBS and other private insurance agencies after they have paid the inital medical bills. They seek to recover thoee expenses from the insurers automobile policy if the the person has such a rider in effect.
They also reimburse medicare/aid when their patients are treated in the ER. He says he has a stack of claims he can’t close out because medicare has yet to furnish his company with the bill and related papwerwork. He has files that are 3 years old. He advised the average lag from accident to closing the claim is 2-3 YEARS when dealing with a medicare patient.
When dealing with BCBS, less than 10 days, often times 7 days or less. From the time BCBS notifies them they have a claim, to him sending the check. I can promise ya NOBODY in the medicare office is gonna work weekends or overtime to catch up.
Again, you’re wrong. Agencies will operate based on the laws they are empowered under. If the law allows up to three years, then that’s how long it may take. If the law requires quicker processing, then it will be done quicker.He tells me, the lag time when dealing with ANY govt agency is just part of doing business. It is built in to his company, they don’t lke it, but there it is. It is inherint for the DMV, Courts, City Hall, Vital Statistics to be sloooooooooow places.
As to slow places, try going to some banks. I’m amazed some people are allowed to have checking accounts with the things they have to go to the bank for. If you go to an agency and everything is ready to go, you’ll be in and out really quick. I work for a public agency and we’re pretty quick about getting things processed, regardless of our mood.
What-EVER. I’ve found that how you treat a public employee has a LOT to do with what kind of treatment you will receive. I never have problems at the DMV or any other agency because I treat the person providing service like a human being. It’s amazing how things work when people are actually nice.Bad service, ineptness will kill a business, but in the govt those things don’t matter, because folks are held hostage to whatever the mood happens to be that day.